Default location:Ĭ:\Program Files\Genshin Impact\Genshin Impact Game\GenshinImpact.exe F. Run the game through the Genshin Impact.exe executable. You can use guide to enable Clean Boot E. Remove it from automatic loading or delete it. A program that runs the Genshin Impact program. Clean Boot Windows (CleanBoot).Ĭlean starts Windows, excluding the inclusion of third-party programs that take up memory. If you have other third party software to secure your PCįor example, FaceIT AC, EasyAntiCheat, Riot Vanguard and BattlEye and others, try disabling them. For instance:Ĭ:\Program Files\Genshin Impact\ C. Adding game folders to your antivirus exclusion.Disabling antivirus / Adding to an exception. If the game was just installed, just restart your PC. The game does not start after the button in the launcher. Default location:Ĭ:\Program Files\Genshin Impact\Genshin Impact Game\GenshinImpact_Data\Plugins\ZFGameBrowser.exe Repeat all steps for the in-game Genshin Strike.Default location:Ĭ:\Program Files\Genshin Impact\Genshin Impact Game\GenshinImpact.exe Repeat all steps for the executable Genshin Impact.exe.Default location:Ĭ:\Program Files\Genshin Impact\launcher.exe Find and select the Genshin Impact grenade launcher.Search for "Permission to interact with a Windows application.".
Note: if you are using a security program instead of the one used by your operating system, refer to the instructions for using it.
Enter and run the command: ipconfig /flushdns.Enter and run the command: ipconfig / Renew.Enter and run the command: ipconfig / release.In the Start menu in the search, type "command prompt" and select run as administrator.If this does not work, please uninstall the launcher, delete the game intallation package, and reinstall Genshin Impact.After changing your DNS to Cloudflare / Google, follow the instructions: When launching the game, the following error message appears: "Failed to download resource files or network error. If not please download and install DirectX 11.
If so, please double-click on the "DXSETUP.exe" executable within the folder to manually install DirectX 11 before restarting the game. Please check if a folder named "DXSETUP"exists within your installation directory. If it is, please remove said blockage, set the relevant files to "trusted," or close the anti-virus software before re-opening the game.Īfter launching the game, the game is stuck on a white screen before the Genshin Impact logo can appear. Please check if you have an anti-virus program installed, and check if this program is blocking any files related to Genshin Impact's installation. Here’s a few other answers to some of those first day install problems from the Genshin Impact team:Īfter opening the game, the game does not respond/the game does not launch.
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